Gimme A Gift Pte. Ltd ("Gimme A Gift," "we," "us," or "our"). By accessing or using our website at https://www.gimmeagift.co/ (the "Site") and related services (the "Service"), you're agreeing to the terms outlined below. If you do not accept the terms and conditions of these Terms of Service, you will not access, browse, or otherwise use the Service.

We may update these Terms of Service from time to time. Your continued use of the Service after any changes are made means you accept the new terms. We encourage you to check this page regularly to stay informed. If you don’t agree with the updated terms, you should stop using the Service.

By using our Service, you confirm that you are of legal age to enter into this agreement. If you’re using the Service on behalf of a company or organization, you agree that you have the authority to bind that entity to these Terms of Service.

Creating an Account

You may need to create an account to use certain parts of our Service. Please keep your password safe and confidential. You are responsible for all activities that occur under your account. We reserve the right to remove or change any username that we deem inappropriate.

If you believe your account has been compromised, please notify us immediately. You should also ensure you log out of your account at the end of each session. We are not responsible for any loss or damage arising from your failure to comply with these security measures.

We may establish general guidelines for using our Service, such as the duration for which data is retained or the storage space available. These practices may change at any time, with or without notice. Accounts that remain inactive for an extended period may be terminated.

Privacy Policy

Your privacy is important to us. Please take a moment to review our Privacy Policy to understand how we collect, use, and protect your personal data. By using our Service, you consent to our privacy practices.

Product Availability

Our website may feature listings, descriptions, and images of goods, services, or related promotions (collectively, "Products"). These Products may be offered by Gimme A Gift or third parties. While we strive to provide accurate and up-to-date information, we do not guarantee the completeness or accuracy of any listings, descriptions, or images. Product availability, including prices and discounts, may change without notice.

We make every effort to display the colors of Products accurately, but please note that the actual colors you see may vary depending on your device.

Shipping

When you place an order, you agree to pay all charges, including shipping and handling fees, unless otherwise stated. Delivery dates are estimates and may change. Please refer to our Shipping Policy for more details.

Purchase Terms

We use HitPay Payment Solutions Pte Ltd ("HitPay") to process payments for our Service. By using our payment features, you agree to HitPay's terms and conditions, which are available at HitPay Terms of Service and HitPay Privacy Policy. Gimme A Gift is not responsible for any issues related to payments processed through HitPay.

If you do not make payment through our website, we will invoice you for your order. Payment is due within 3 days of the invoice date unless otherwise indicated. Payments should be made in the currency stated on the invoice, and any costs incurred in the payment process are your responsibility.

Please make all payments directly to Gimme A Gift, not to any service partner or employee.

Fees and Payment Terms

You are responsible for paying the fees listed on the checkout page, order form, or invoice. Fees are non-refundable unless stated otherwise in this Agreement. We reserve the right to change our prices, and your continued use of the Service after a price change constitutes your agreement to the new amount.

Overdue payments may incur interest, and you may be responsible for any costs related to the collection of overdue fees.

If we need to cancel your order or require additional information, we will contact you. If your order is cancelled after payment, we will issue a credit to your account.

Refunds & Exchanges

We take pride in our quality control, but mistakes can happen. In general, if you receive a product with a major defect or manufacturing faults, or an incorrect order, you can return it for an exchange or refund, including shipping costs. This policy applies only to Products purchased online through www.gimmeagift.co.

Refunds

Refunds are typically issued as Credit Notes, and the refund method will match the original payment method. If you paid by credit card, the refund will be processed to the same card. If you paid by bank transfer, the refund will be transferred to your bank account. Refunds are processed within approximately 15 days.

Exchanges

If your Product is defective, we will exchange it for a new one, including any customization. Please request an exchange within 3 days of receiving the Product. We will cover the shipping costs for the exchange.

Eligibility for Returns

To be eligible for a return, you must submit a claim within 5 days of receiving the Products.

How to Make a Claim

If you need to make a claim, please contact our customer service team at +65 81263883 or email us at myenquiry@gimmeagift.co with the following details:

• Full name
• Contact number
• Order number
• Description and photograph of the faulty product

We will review your claim and get back to you within 5 business days with further instructions.

Disclaimer of Warranties

Your use of the Service is at your own risk. The Service and Products are provided "as is" and "as available." Gimme A Gift disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not guarantee that the Service or Products will meet your expectations or that the Service will be uninterrupted, timely, secure, or error-free.

Termination

Gimme A Gift may suspend or terminate your account or access to the Service at any time, for any reason, including if we believe you have violated these Terms of Service. Any suspected fraudulent, abusive, or illegal activity may be reported to law enforcement. We may also discontinue the Service, with or without notice.

If your account is terminated, we may delete your account and all related information. We will not be liable to you or any third party for terminating your access to the Service.